ALL SALES ARE MADE FINAL AFTER PURCHASE.
Returns are only accepted if the item is damaged on arrival or the wrong item was sent.
Damaged claims will be accepted within 7 business days from the shipped date.
Damaged returns will be issued a store credit. We do not issue refunds in any case.
Every RA will be resolved, case by case.
Please note: All returned items MUST be in their original purchase condition; including the original product packaging and labels.
In order to submit a new claim, please send an email to firstname.lastname@example.org with the following information:
- Company name
- Reason for return
- Photo of damaged item(s)
Once we received your claim, you will receive a confirmation with a RA (Return Authorization) number.
The RA number MUST be written on the original packing before sending the package back. Please allow 10-15 business days for your return to process.
***RETURNS WITHOUT AN RA# WILL NOT BE ACCEPTED.***